I got my cru 30 in 4 day of my order. I was very excited to unpack it and get it set up. I unpacked it and found that it was shipped without the door. I emailed cru at about 5:15 on Friday evening and told them I was missing the door. Within 15 minutes they emailed me back and apologized for the missing part. They asked for my shipping address and Monday morning I was sent ups shipping info and was updated two more times. On Wednesday the door was delivered. I have not been able to try my oven yet but the level of customer service is unmatched. If the oven works as well as the people that work for Cru this this will be flawless. Thank you very much. It is nice to see a company that takes care of there customers after the sale.