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Shipping Returns

Delivery, Shipping & Returns


Please do not sign or accept any product until unpacked and checked and inspected in full. Only sign if you are completely satisfied with the condition of the product once checked and inspected. Products signed for are deemed received in satisfactory condition. If you are unsure about an item we ask you contact us prior to signing for the delivery of it.

Shipping Damage

Should damage occur we will open a claims procedure. It is vital for us to gather as much information as quickly as possible about the nature of the damage and how it may have occurred. Please take photographs and email them to This will help to speed up the claims process so that we can fix the situation as expediently as possible. The shipping documentation will be a key factor in a claim centered on product damaged during shipment so please ensure that the paperwork is signed correctly and a copy sent to us. We realize that a full inspection is sometimes impossible so if there is any issue we ask you contact us via email at within 24 hours of delivery and we will work with you to quickly and amicably resolve the situation.


It our goal at Cru to deliver our products to you in excellent condition. We will repair or replace any item found to be defective or damaged during or after delivery. If after receiving the products you change your mind about the purchase of the product and the products is still in the condition you received it you have up to 14 days to return it to us. Please notify us by email at that you are returning the products, detail the reason why and then return the item with a copy of your delivery receipt and invoice enclosed. It is your responsibility to return the product(s) in the same condition and the cost of the return shall be at the customers expense.