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🚚 Free shipping on all the Cru ovens
We offer free standard shipping with a purchase of $200 or more on all orders in the United States (excluding PO Boxes, Alaska and Hawaii).
Please do not sign or accept any product until unpacked and checked and inspected in full. Only sign if you are completely satisfied with the condition of the product once checked and inspected. Products signed for are deemed received in satisfactory condition. If you are unsure about an item we ask you contact us prior to signing for the delivery of it.
Should damage occur we will open a claims procedure. It is vital for us to gather as much information as quickly as possible about the nature of the damage and how it may have occurred. Please take photographs and email them to email@example.com. This will help to speed up the claims process so that we can fix the situation as expediently as possible. The shipping documentation will be a key factor in a claim centered on product damaged during shipment so please ensure that the paperwork is signed correctly and a copy sent to us. We realize that a full inspection is sometimes impossible so if there is any issue we ask you contact us via email at firstname.lastname@example.org within 24 hours of delivery and we will work with you too quickly and amicably resolve the situation.
Cru Ovens wants to make sure that your shopping experience is an excellent one and if for some reason, a product is not to your satisfaction, we can offer solutions.
Item(s) must be in unused, unassembled condition and returned in the original packaging within 30 days of delivery.
Items that are not eligible for return include the following:
If your item qualifies for a return you can start the process with an email to email@example.com. Please be aware of the following information regarding how this process will proceed: